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Why do hospitality brands need to look beyond just good service?March again saw more reasons for hospitality to be positive about the future, although it does look like the lay of the market landscape has shifted a bit in the last two years.
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Is Experiential CX the key factor to Retail’s continued resurgence?Experiential CX looks to be a key factor in Retail’s continued resurgence.
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Hospitality Thriving in Early 2022The Office for National Statistics (ONS) stated recently that all sectors of the economy returned to growth, helping to lift gross domestic product by 0.8% in January compared to the previous month, driven by a rise in consumer-facing services and people getting back to eating and drinking out in pubs and restaurants.
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The Retail Sector this SpringSo here we are in Spring 2022. Daffodils are popping up and bobbing their heads up to the tune of bird call and things feel a lot more positive all round, right? And the retail sector is no different. Whilst it’s clearly been a challenging two years, a casual look through the latest sector news reveals plenty to be feeling good about.
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Some seasonal cheer: retail & hospitality are giving customers a much more sociable experience.‘tis the season of good cheer, and our latest Mind the Gap research findings give reason for optimism as they indicate that all the hard work retail and hospitality has put in across 2021
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Customers are finding the retail and hospitality experience more fun now than last yearAccording to our latest Mind The Gap research findings, it’s looking like all the hard work retail and hospitality has put into experience is paying off.
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Can pubs be doing more for customer experience?Our research shows that nearly half of pub-goers think the atmosphere would be improved by music and the sound of people.
Our Mind The Gap Research Returns!We are proud to announce the return of our Mind the Gap research. It’s a completely free-to-access consumer behaviour research hub for the retail and hospitality sectors.
Three Lions; bringing the people togetherIt’s hard to think of more joyous, euphoric moments of communal togetherness than when England have won a big match and the open bars of ‘Three Lions’ start up
The Next Decade of Retail Starts TodayA recent survey of over 15,000 consumers placed ‘experience’ at the heart of retail, with 81% of respondents saying they’d pay more for it.
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Mind The Gap: New Industry Reports on Retail & Hospitality Post LockdownOur new, free-to-access industry reports on customer behaviour and the perceived gaps in experience and atmosphere in the retail and hospitality sectors, post lockdown 1.
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