Latest research

As nearly two thirds think the experience is less sociable than pre-lockdown.

And only one fifth of them miss the buzz and sound of the crowd in-store.

And nearly half think the atmosphere was better pre-lockdown.

And over a third of them feel the experience was better pre-lockdown.

And nearly half think the atmosphere is worse than pre-lockdown.

And well over half of them are not planning to visit stores as regularly too.

And that’s not all. Nearly half are also intending to dine out less in future.

And our research shows the majority aren't intending to go to the pub as much post-lockdown.

A new and completely free-to-access consumer behaviour research hub for the retail and hospitality sectors as they reopen post lockdown; Startle Mind The Gap Research.

2018 was a year dominated by dismal headlines for retail.

It’s no news that customer experience in retail and hospitality venues is changing. Technology is evolving, expectations are higher, and businesses are having to work harder in order to ensure they are giving consumers the ‘on-demand’ treatment that people are now so used to.